Terms of service
Welcome to Velvet Thorn Florals.
These Terms of Service govern your use of our website and any products or services offered through our online store. By accessing or using this website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
Products
We carefully prepare each bouquet, floral arrangement, and plant using fresh flowers and quality materials.
Because flowers are natural products, colours, varieties, and sizes may vary slightly depending on seasonal availability. If a particular flower is unavailable, we may substitute it with a similar flower of equal or greater value while maintaining the overall style and colour palette.
Product photos are for illustration purposes only.
Orders
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel any order if products become unavailable, pricing errors occur, or fraudulent activity is suspected.
Orders are confirmed only after payment has been successfully received.
Pricing
All prices are listed in Australian Dollars (AUD).
Prices may change without notice.
Shipping fees (if applicable) will be displayed during checkout.
Payment
We accept payment methods offered through Shopify, including major credit cards and other available payment options.
Payment must be completed before an order is processed.
Delivery
Delivery times are estimates only.
Velvet Thorn Florals is not responsible for delays caused by weather, traffic, courier services, incorrect delivery information supplied by customers, or events beyond our reasonable control.
Customers are responsible for providing accurate delivery details.
Returns and Refunds
Due to the perishable nature of fresh flowers, we generally do not accept returns for change of mind.
If your order arrives damaged, incorrect, or significantly different from your purchase, please contact us within 24 hours of delivery and include clear photographs.
Where appropriate, we may offer a replacement, store credit, or refund at our discretion.
Please refer to our Refund Policy for further details.
Intellectual Property
All images, photographs, logos, designs, product descriptions, website content, and branding are the property of Velvet Thorn Florals unless otherwise stated.
They may not be copied, reproduced, or used without prior written permission.
Website Use
You agree not to:
- Use this website for unlawful purposes.
- Interfere with the operation or security of the website.
- Copy or misuse website content.
- Attempt to gain unauthorized access to our systems.
Limitation of Liability
To the maximum extent permitted by Australian law, Velvet Thorn Florals shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of our products.
Nothing in these Terms excludes rights provided under the Australian Consumer Law.
Privacy
Your use of this website is also governed by our Privacy Policy.
Changes to These Terms
We may update these Terms from time to time.
Any changes will take effect immediately upon publication on this website.
Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Victoria.
Contact Us
Velvet Thorn Florals
📧 Email: hello.velvetthorn@gmail.com
📞 Phone: +61 417 897 779
📍 Address: Lusk Drive, Vermont VIC 3133, Australia